Refund policy

1. Refund Policy

  • We follow a No Refund Policy.
  • We do not provide refunds to the original payment method.
  • If your request is approved, credit coupon code (valid for 30 days) will be issued that can be used only on our official website.
  • Store credit is provided only in the following cases:

           - Product lost in transit

           - Product damaged during shipping (unboxing video required)

  • Store credit will not be provided for size issues, incorrect size selection, or change of mind.

 

2. Order Cancellation Policy

  • Orders can only be cancelled before they are processed and dispatched.
  • Once an order is processed and shipped, it cannot be cancelled.
  • If you wish to make changes to your order (size, product, address, etc.), you must contact us within 2 hours of placing your order.
  • Cancellation or modification requests after shipping will not be accepted.
  • For prepaid order cancellations, store credit coupon code will be provided only.
  • Refund to the original payment method will not be provided.

3. Exchange Policy

  • We offer exchanges for size only. Returns or refunds are not applicable.

    Exchange Terms:
  • The exchange request must be raised within 48 hours from delivery.
  • You must upload clear photos of the product with tags for verification.
  • The product must be unused, unwashed, and in original packaging with all tags intact.
  • An exchange fee of ₹250 applies (covers reverse pickup and delivery).
  • The exchange process may take 6–7 working days.
  • The requested product will be dispatched once the reverse pickup is completed and approved.
  • Exchange is allowed only one time per order.
  • We do not provide store credit in form of exchange.
  • If the requested size is not available at the time of exchange request, the exchange request will not be approved.
  • If the requested size goes out of stock during the exchange process, we may offer:

         -Product change (alternative product), OR

         -Store credit coupon code (valid for 30 days)

  • Refund to original payment method will not be provided.
  • Products purchased during sale, discount, or promotional offers are not eligible for exchange.
  • If your area is non-serviceable for reverse pickup, you must ship the product yourself. Exchange fee will not be charged in such cases. Shipping cost paid by customer is non-refundable.

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4. Important Notes

  • For damaged or wrong product claims, a complete unboxing video is mandatory.
  • The video must clearly show:

          -The sealed package before opening

          -The full unboxing process

          -The product and the damage or issue clearly

  • Without a proper unboxing video, the claim will not be considered valid.
  • Products returned in used, washed, damaged, or tagless condition will not be accepted.
  • We are not responsible for delays caused by courier partners, weather conditions, or operational delays beyond our control.
  • Please check the size chart carefully before placing your order. We do not support repeated exchanges.